Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

  • International and Global Shipping News

Current News

Posted on June 22, 2017

Credit Card Payments are Now Convenient, Fast and Secure

From June 22, 2017, FedEx customers can make credit card payments for their shipping charges easily, quickly and securely with just one phone call.

There is no paperwork required. The transaction will be completed using the secure Electronic Payment Application. Customers simply need to call our Customer Service team to get started.

For more information, please contact your local Customer Service team.

  • Previous Posts

Shipping Power Banks with FedEx

Posted on December 30, 2016

Effective January 1, 2017, shipments containing Power Banks must be classified as batteries, assigned as UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, where applicable, and prepared in accordance with the “2017 IATA Lithium Battery Guidance Document” published by the International Air Transport Association (IATA).

“Power Banks" are portable devices containing a lithium battery or batteries with a circuit to control the power flow. They are designed to be able to charge consumer devices such as mobile phones and tablets.

Power Banks must therefore be tendered as fully regulated Section IA or IB UN 3480 lithium ion batteries or UN 3090 lithium metal batteries, whichever is applicable, for transport in the FedEx system. All UN 3090 Power Banks are subject to the FedEx pre-approval process.

For your reference, the following are examples of common types of Power Banks:

  • Universal Power Bank. This comes in many sizes and configurations, which can be tailored to the needs of the user and device. This item typically has a Mini or Micro-USB socket for charging and full-sized USB sockets for discharging.
  • Solar-Charged Power Bank. This has photovoltaic panels, which can trickle-charge the internal battery when placed in sunlight.
  • Battery Phone Case. While this older style can be handy, it has very narrow device compatibility.

Please refer to the 2017 IATA Lithium Battery Guidance Document for further information as to how these devices must be classified and prepared for air transport.

Should you have any questions, please contact your local FedEx Customer Service team and ask to speak with a Dangerous Goods specialist.

FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1, 2017) (Updated)

Posted on October 04, 2016

New FedEx Express operator variations will come into effect as of January 1, 2017. These operator variations will impact all FedEx Express shipments containing stand-alone lithium metal batteries section II (categorized as UN 3090) or stand-alone lithium ion batteries section II (categorized as UN 3480).

Effective January 1, 2017, FedEx Express will no longer accept UN 3090 or UN 3480 lithium batteries prepared as IATA Section II shipments. Instead, shipments containing UN 3090 or UN 3480 lithium batteries must be offered as fully regulated IATA Section I shipments (IA or IB). Please note that Section IA/IB UN 3090 and UN 3480 lithium batteries are fully regulated Class 9 Dangerous Goods and classified as Inaccessible Dangerous Goods (IDG).

Please plan to make changes on how you classify, identify, package, mark, label, and document your lithium battery shipments.

What’s different about the markings and labeling?
Shipments containing UN 3090 or UN 3480 lithium batteries Section IA/IB will require IATA-compliant markings and labeling, including:

  • a "Class 9" label;

  • a "Cargo Aircraft Only" label; and,

  • an IATA Lithium Battery Handling label with the UN Number (Required for IB shipments only).

Which FedEx Express services can I use for UN 3090 and UN 3480 shipments?
You will be able to use FedEx Express service options that allow Inaccessible Dangerous Goods (IDG) shipments and an IDG surcharge will apply.

What if I’m pre-approved for the UN 3090 Section II list?
Customers who ship lithium metal batteries (UN3090) with FedEx must be pre-approved by FedEx Express to comply with the FedEx operator variations in IATA DG Regulations. Customers who are currently pre-approved by FedEx on the UN 3090 Section II list will automatically be placed on the UN 3090 Section I pre-approved list.

What’s different about dangerous goods training for staff?
Depending on your staff’s current Dangerous Goods certification, additional training may be required. Staff handling shipments with UN 3090 or UN 3480 lithium batteries will need full Dangerous Goods training.

When can I see the new IATA lithium battery policy?
IATA will publish its new lithium battery policy in its Dangerous Goods Regulations Manual on October 12, 2016. You may purchase it directly from IATA at www.iata.org.

What if my lithium batteries are UN 3091 or UN 3481 (lithium metal/ion batteries contained in or packed with equipment)?
The new policy changes will not impact UN3481 and UN3091 (lithium batteries packed with equipment and lithium batteries contained in equipment) except that after January 1, 2017 the UN number needs to be included on the IATA Lithium Battery Handling label when the label is used.

Should you have any questions, please contact your local Customer Service team and ask to speak with a dangerous goods specialist.

Unacceptance of Samsung Galaxy Note 7 shipment

Posted on October 14, 2016

We are committed to the safe transport of shipments in our networks. With Samsung discontinuing sales of its replacement Galaxy Note7 smartphones, FedEx has taken additional steps to ensure our priority on safety. FedEx Express is no longer accepting any Galaxy Note7 smartphones including those from authorized distributors under any circumstances.

Manage Your Billing Easier with JomPAY

Posted on January 15, 2016

Payment with FedEx gets easier with JomPAY*. You can pay your FedEx Invoices electronically via your preferred internet banking. This applies to all FedEx payment, including freight, duties and taxes and other charges.

With JomPAY, you can manage your bills securely via online banking. Just logon to your preferred bank through internet or mobile and choose to pay with your bank account, whether Current, Savings or Credit Card.

JomPAY is designed to make payment process fast and simple. You spend less time and pay at your convenience.

Just follow the steps when making a payment.

Step 1: Look for the JomPAY logo and note of the Biller Code (8797) as well as Ref-1 and Ref-2 on your
FedEx Invoice or Duty and Tax Advice.
Step 2: Logon to internet banking and look for JomPAY
Step 3: Enter the payment details (Biller Code, Ref-1 and Ref-2) and confirm payment

There is no need to provide us proof of payment receipt as this has been built into the payment transaction. It is therefore essential to make sure that the details for Ref-1 and Ref-2 have been keyed in accurately when making a payment.

When it comes to billing, we make sure you get all the support and flexibility you need. More importantly, it is a secured billing experience with no additional cost. To learn more about JomPAY, visit www.jompay.com.my .

Note
*JomPAY is a national bill payment service supported by 42 participating InterBank GIRO banks (refer to www.jompay.com.my/making-a-payment.html#banks) to allow secured online payment through internet and mobile banking.

Surcharges for Out-of-Delivery-Area and Out-of-Pickup Area in Langkawi

Effective July 20, 2015, a surcharge for Out-of-Delivery-Area (ODA) and Out-of-Pickup-Area (OPA) will be implemented for all pick-ups and deliveries in Langkawi. The postal code for Langkawi is 07000.

The ODA and OPA surcharges will be applied at a flat rate of RM78 or RM1.70 per kg, whichever is greater.

The surcharge is part of the total operating cost we incur to ensure the quality and capability of our services in Langkawi. Please be assured that you can always depend on the reliable and on time services that you have come to expect with FedEx.

Goods and Services Tax (GST) Payment Options for Your Import Shipments

Effective April 1, 2015, Malaysia will implement a Goods and Services Tax (GST) at 6%, replacing the current sales and services tax.

GST is charged on all taxable supplies of goods and services in Malaysia except those specifically exempted. All export shipments are zero-rated. All import shipments into Malaysia, however, are subject to GST at 6%. GST will be imposed on the value of the imported shipments, which includes Cost, Insurance and Freight (CIF) and import duty.

Please take note of the following options when making a GST payment for your import shipments.

FedEx Account Holders

  1. Make a Walk-in Payment at a Maybank Counter, through an ATM or Cash Deposit
  2. FedEx World Service Center (WSC)
  3. During Shipment Pickup or Delivery

Click on GST payment options to find out which option works best for you.

Non-FedEx Account Holders

• If you do not have an account with FedEx, our courier will collect cash or a cheque payment for GST as well as duties and taxes upon shipment delivery. You may also make a payment at our WSC if you collect your shipment yourself.

• To explore the benefits of opening an account with FedEx, please click to find out more information.

 

During this transition period, you can expect the same FedEx reliable and committed services. Please contact your FedEx Account Manager or our Customer Service Team at 1800 88 6363 if you have further enquiries. You may also log on to the GST official website at http://gst.customs.gov.my for more information relating to GST.

Customs Official Receipt for GST Payment of Your Import Shipments

With the implementation of Malaysia Goods & Services Tax (GST) starting April 1, 2015, we would like to bring to your attention that the Customs Official Receipt (COR) is the official receipt of GST payment for your import shipments. Please note that as stated by the Malaysian Customs, the COR and customs declaration form (Customs Form No. 1) will be sufficient for the purpose of input tax claim by importer. The need to issue a tax invoice in the case of imported goods is not applicable.

For GST guide on import, log on to the GST official website for further information. Click on http://gst.customs.gov.my/en/rg/Pages/rg_sg.aspx and search for “Imports (revised as of 25 May 2015)” under “Specific Guides” to download the guide.

FedEx GST Registration Number

The Malaysian Government has announced the implementation of Goods and Services Tax (GST) at 6%, replacing the current sales and services tax, effective April 1, 2015.

All import shipments into Malaysia are subject to GST except those under specific schemes. All export shipments, on the other hand, are zero-rated.

In preparation for GST, FedEx is working closely with government bodies and agencies towards compliance with the implementation. FedEx has been GST registered with GST registration number: 000416620544

  • Local Service News

FedEx Authorized Ship Center – Mail Boxes Etc. (MBE)

Posted on March 7, 2016

Mail Boxes Etc.(MBE), the world’s largest retail business, communications and postal service centre, has been appointed as the FedEx Authorized Ship Center (FASC). All service options, including FedEx International Priority and FedEx International Economy services, are now available at MBE Desa Sri Hartamas¹.

With our new FASC, you can drop off your packages and get them shipped to the destinations with the same delivery commitment time. If you prefer to self-collect your shipment², we can hold it at the MBE outlet and you can choose to pick it up at a time convenient for you.

 

Operating Hours³ of MBE Desa Sri Hartamas
Monday – Friday: 9am – 8pm
Saturday: 10am – 5pm
Sunday and Public Holidays: Closed


We hope to be one step closer to you and provide you with greater convenience in shipping with us. And just like how you can count on FedEx, you can expect the same reliable and committed service when you ship at MBE.

*Notes:
  1. The MBE outlet is located at No. 30G, Ground Floor, Jalan 25/70A, Desa Sri Hartamas, 50480 Kuala Lumpur.
  2. Available for non-dutiable shipment only.
  3. Please refer to the drop-off cut-off times for same day uplift (Mon-Fri) to the following destinations. No same day uplift for shipment drop-off on Saturday.
    • Asia, Europe, Middle East and Africa – 4pm
    • US, Singapore and Australia – 5pm

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