FedEx WebServices contains functionality that can assist in order entry, customer service, reverse Logistics, billing as well as shipping operations. As an example affecting “Order Entry,” the address verification transaction can be used within a shopping cart or by phone-based personnel to verify the “Ship-To Address” in order to avoid address correction charges. This capability is completely separate from the act of shipping.
Additionally, FedEx Web Services for Office and Print is now available. These services enhance business processes by enabling easy access to digital print and finishing services.
Yes. FedEx Web Services is a global solution that works well outside of the United States. For availability in your region please check Web Services Documentation.
No, FedEx Web Services is a set of technical schematics provided to a customer, from which the customer’s IT resources can incorporate numerous FedEx functionalities into their internal systems.
It depends on multiple factors, such as: How many functionalities will be implemented? How many programmers are assigned? Where does the FedEx Web Services project fall on your priority list? Are your programmers already fluent in implementing Web Services? It can take as little as a few weeks to several months depending on the factors above.
Unfortunately, not. Since the programming is being done on the customer’s internal systems and not FedEx provided hardware, programming support is not an option. FedEx can provide assistance in the understanding of the FedEx Web Service WSDLs, error messages, etc.
There are two levels of assistance available. General support is available via the FedEx Help Desk at 877-339-2774. If you would like for a FedEx Consultant to work with you during your entire implementation effort, FedEx has the Web Integrated Solutions Consultation team to assist you.
WISC team will explain what the solution is capable of, the technical schematics of the solution, including the WSDLs, and the certification requirements. The WISC team can not perform actual programming for the customer.
Many of the functionalities within FedEx Web Services do not require certification such as rating, tracking. For those activities that generate a shipping label (ship, call tag, email return label), the customer will be required to submit labels for evaluation by the FedEx Label Certification teams. Completion of a FedEx End User License Agreement is also required.
Yes. All that is necessary for the implementation of FedEx Web Services is a connection to the Internet and programming resources. The existence of a web site or shopping cart is not mandatory.
