Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

Air Waybill Surcharges

As part of our digital initiative, a surcharge for the provision of manual air waybills will take effect from 1 October 2018. Customers who opt for manual air waybills will be charged RM3 per piece with the minimum order quantity of 25 pieces. 

You may continue to use the manual air waybills that you already have on hand, however if you order additional manual air waybills from 1 October 2018, you will be charged a fee of RM75.00 for an order 25 pieces of manual air waybills.

There will be a new account number generated for these surcharges and the surcharge will be billed on a separate invoice. The invoice will be emailed to the person in charge registered with FedEx for your company and payments may be made through bank transfer, or cheque within 30 days.

Should you have any enquiries relating to this surcharge, please contact our Customer Care hotline at 1800 88 6363.

We encourage you to ship with our digital tools so that you can enjoy the ease, speed and convenience of processing shipments digitally.

Don’t wait any longer. Visit the links below to start using FedEx Quick Form or FedEx Ship Manager at today!

FedEx Quick Form

FedEx Ship Manager at

In order to expedite customs clearance and delivery of shipments, FedEx delivers inbound shipments to South Korea before the payment of duties and taxes (D&T). This is applicable if D&T are within a pre-determined threshold and shipments are destined to importers in South Korea with a valid FedEx account number, who declared the shipment using their business customs clearance code. Customers must pay the D&T to Customs directly within 15 days of declaration approval. If payment is not made by the due date, FedEx will pay on behalf of customers and a surcharge based on a flat rate or percentage of the total payment made will be imposed.

Starting from June 1, 2018, the maximum D&T threshold amount for an inbound shipment will increase from KRW 1,500,000 to KRW 4,000,000 per air waybill. This enhancement is part of our efforts to provide customers with expedited delivery of shipments.

For the new threshold to apply, the FedEx account number of the recipient must be included in the “Payment - Bill duties and taxes to Recipient” section on the air waybill of the shipment. If the FedEx account of the recipient is not stated on the air waybill, the current threshold of KRW 1,500,000 will apply.

If you have any inquiries, please contact our customer service team.

Kindly be informed that Damansara Uptown 5, World Service Center will be relocating to the below new address effective 08:30, December 26, 2017.

World Service Center at Damansara Uptown 5

701C, Level 7, Tower C, Uptown 5, Jalan SS21/39, Damansara Uptown 47400 Petaling Jaya, Selangor Darul Ehsan.

Business Hours: Monday to Friday from 08:30 to 18:15

As part of FedEx ongoing commitment to provide fast and reliable delivery service. FedEx opening its first FedEx Ship Center in Kuantan on 1 December, 2017. You can now drop-off your packages and get them shipped to and from over 220 countries/territories around the world. If you prefer to self-collect your shipment, we can hold it at the Ship Center and you can choose to pick it up at a time convenient for you.

FedEx Ship Center is located at B4, Ground Floor, Jalan Darat Makbar 25100 Kuantan and is open six days a week from Monday – Friday 9:00am to 6:00pm, and Saturday 9:00am to 1:00pm. It will be closed on Sunday and public holidays.

Alternatively, you can also arrange shipment pick-up via our FedEx Customer Service team. For any questions, call our Customer Service Team on 1800 88 6363. We look forward to serving you at our new FedEx Ship Center.

Shipping Regulatory Update

Effective 1 September 2018, Malaysia will implement Sales and Service Tax (SST), replacing the Goods and Services Tax (GST).

All shipments imported into Malaysia on or after 1 September 2018, will be subject to Sales Tax except those under specific exemptions. All export shipments, on the other hand, will not be subject to Sales Tax.

While our business and service commitments remain the same, your import duties and taxes can still be paid using our deferred payment methods to make payment within five working days upon receipt of your shipment¹. Please note that the deferred payment period is valid for five working days from the date you receive the shipment. You will receive a non-freight invoice billed to your FedEx Account with a duty and tax advancement charge if no payment is made during this deferred payment period²

Should you have further questions, please contact our customer hotline at 1800.88.6363. You may also log onto the Malaysian government’s website relating to the SST at: for more information.

1. Applies to duty and tax as well as Sales Tax below MYR10,000 per shipment or per air waybill. For duty and tax payments above MYR10,000, please contact your local FedEx Account Manager or our Customer Service Team for further information.
2. After a deferred payment period of five working days, a non-freight invoice will be billed to your FedEx Account with a duty and tax advancement charge of 2% of the duty and tax as well as Sales Tax amount or a minimum of MYR15.75, whichever is greater. This applies if you have incurred a duty and tax amount exceeding MYR31.50 per shipment or per air waybill.

From 1 July 2018, the Australian Government will introduce a 10% goods and services tax (GST) on the sale of goods valued at AUD1,000 or less, which have been imported into Australia by consumers.

Overseas merchants with annual sales into Australia of AUD75,000 or more will be required to comply with this new legislation. For details please go to the Australian Tax Office website or send an email to

This new legislation also requires merchants to provide relevant tax information to the transporter of low value goods. FedEx will collect this information electronically via its FedEx shipping software programs. Please click here for the shipping guide on low value goods to Australia.

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

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